Welcome to Florvia Online! Please read these Terms and Conditions carefully before using our website florvia.co.in and making any purchases. By transacting through this website, you agree to be bound by these terms.

1. Definitions

The following terms shall have the meanings set out below:

• “Buyer” / “You” / “User”: Individual or entity purchasing Goods from the Seller.
• “Seller” / “We” / “Us” / “Our”: Florvia Online, operating from Sairaj Nursery, Pune, Maharashtra.
• “Goods” / “Products”: Plants, seeds, tools, and gardening-related items sold on the Website.
• “Website”: The online platform accessible at florvia.co.in.
• “List Price”: Current price displayed for the Goods, inclusive of taxes.
• “Terms and Conditions” / “T&C”: This agreement outlining the terms of sale and use.

2. General Conditions of Use

• Agreement: Using this Website constitutes acceptance of these T&C.
• Amendments: We may modify these T&C at any time without prior notice. Continued use signifies acceptance.
• License: You receive a limited, non-transferable license to access and use the Website for personal shopping.

3. Limitations of Liability

• Risk of Loss: Risk transfers to the Buyer once Goods are handed over to the shipping carrier.
• Goods Condition: We inspect all items before shipping but cannot control damage caused by the courier.
• No Economic Liability: We are not responsible for indirect, economic, or consequential losses such as delays or third-party issues.

4. Order Placement, Pricing, Payment & Delivery

• Order Acceptance: An order placed is an offer to purchase. We may accept or cancel it with or without notice.
• Pricing: If pricing errors occur, we reserve the right to correct or cancel affected orders.
• Payment: Full payment must be made at checkout. COD may be available for select orders.
• Risk Transfer: Risk transfers upon invoice generation by the Seller.
• Delivery: Dispatch usually occurs within 24 hours (subject to availability). Delivery estimates are indicative, not guaranteed.

5. Membership and Eligibility

• Only individuals legally eligible under the Indian Contract Act, 1872 may use the Website.
• Minors (under 18 years) cannot transact or register on the Website.
• You are responsible for safeguarding your User ID and Password.

6. Privacy and Communications

• Personal details will be used per our Privacy Policy.
• By using the Website, you consent to receive communications via email, SMS, WhatsApp, or electronic means.

7. Website Usage Restrictions

You agree not to post, upload, transmit, or share any content that:

• Is harmful, defamatory, obscene, hateful, or illegal.
• Violates intellectual property rights.
• Harasses others or promotes unlawful activities.
• Includes spam, junk mail, or mass messaging.
• Attempts unauthorized access to Website systems.
• Links to harmful or inappropriate websites.

8. Plant Care and Chemical Disclaimer

• Some gardening products may contain chemicals.
• Always follow safety instructions and use only for gardening purposes.
• Do not dispose of chemical containers in drains or regular waste—use approved disposal centers.
• Florvia Online is not liable for harm caused by misuse or improper disposal of such products.
• We encourage eco-friendly, organic gardening practices.

9. Governing Law and Jurisdiction

• These Terms are governed by Indian law.
• All disputes fall under the jurisdiction of Pune, Maharashtra courts only.

10. Grievance & Contact Details

For questions, complaints, or legal concerns, contact us at:

• Email: florviaonline@gmail.com
• Mobile: 88550 34900
• Hours: Monday–Saturday, 09:30 AM to 06:30 PM IST
• Address: Florvia Online (Sairaj Nursery), A/P Shantai Farm, Shedge Wasti, Shankar Kalat Nagar, Wakad, Pune, Maharashtra 411057