At Florvia, we recognize that privacy is extremely important. We respect your preferences and protect your personal information. This Privacy Policy explains what information we collect, how we use it, and with whom it may be shared. This policy applies to all services and products offered by florvia.co.in.

By using our website, tools, or services, you accept the practices described in this Privacy Policy and agree to be bound by our Terms of Use.

1. Data Collection

• We do not store credit card information or sensitive payment data on our servers.
• We use a secure third-party payment gateway that collects, stores, and encrypts your payment data.
• Collected information is used for:
  • providing products and services,
  • billing and authentication,
  • service improvements,
  • customer contact and support,
  • research and analytics.
• We do not share your email or personal information with third parties, except for essential service providers (like payment processors), who may access only what they need to perform their functions.

2. Cookies & Tracking Information

• A cookie is created on your device when you visit our website.
• Cookies store a small amount of data (including a unique identifier) to improve your experience.
• Cookies help with:
  • faster website login,
  • session management,
  • analytics and usage patterns,
  • providing personalized content.
• We may also collect browser type, default language, visit time, and similar usage statistics to understand trends.
• Florvia implements reasonable measures to protect stored personal information from unauthorized access, alteration, or disclosure.

3. Data Protection and Security

• We do not sell your personal information to anyone.
• We retain information only as long as required for business, tax, or legal purposes.
• Personal data stored by Florvia is protected using encryption or appropriate security controls.
• Passwords are hashed using the SHA-1 cryptographic hash function.
• Our hosting vendors also apply industry-standard security practices.

4. Information Sharing and Disclosure

• Any personal information you disclose in public areas (reviews, discussion areas, profiles) becomes publicly visible and may be collected by others.
• Your Florvia username (not email) is visible when you comment or message others.
• Account creation allows Florvia to contact you for:
  • customer service updates,
  • policy changes,
  • security alerts,
  • non-marketing administrative purposes.
• We may send promotional offers based on your previous orders and interests.
• We use identifiable and non-identifiable information for website improvements, analytics, feature development, and service quality enhancement.
• Florvia may share demographic information (e.g., “30% of users are between ages 40–45”) without sharing identifiable details.
• We may disclose information when required by law, including subpoenas, warrants, or court orders.
• We may share information to prevent fraud, enforce our Terms, protect safety, or comply with legal requests.
• Florvia may use its customers' name, logo, and comments in marketing materials unless a written request for exclusion is provided.

5. Changes and Updates to this Privacy Notice

This Privacy Policy may be periodically updated. Continued use of our website constitutes acceptance of any revised terms. The version applicable will be the one in effect at the time we collected your information.

6. Mobile Application Privacy Policy (If Applicable)

If Florvia launches a mobile application, additional permissions or data may be collected such as:

• User Identification
• SMS for OTP verification
• Call permissions (if required for customer support)

Such details will be disclosed clearly under a separate “Mobile App Privacy Policy” section when applicable.

7. Contact Us

Grievance Officers:

• Name: Omkar Wadghare / Yash Wadghare
• Email: omkarwadghare1234@gmail.com / yashwadghare2111@gmail.com

General Contact:

• Email: florviaonline@gmail.com
• Mobile: 88550 34900
• Address: Sairaj Nursery, A/P Shantai Farm, Shedge Wasti, Shankar Kalat Nagar, Wakad, Pune, Maharashtra 411057

If you have any questions or suggestions about this Privacy Policy, feel free to contact us.